Shipping policy

Thank you for shopping with us.
We ship orders in accordance with the following policy.

Order Processing Time

Orders are typically processed and shipped within 1–3 business days.
Please note that we do not ship on weekends or public holidays.

During peak seasons or sales periods, processing times may be longer than usual.

Domestic Shipping (Japan)

For orders within Japan, we ship primarily via courier or postal services.

Estimated Delivery Time:

  • 1–3 days after shipment

Please note that delivery times may vary depending on location, weather conditions, and carrier circumstances.

International Shipping

We offer international shipping using global delivery services.

We primarily use Japan Post EMS (Express Mail Service) and other international shipping methods.

Estimated Delivery Times:

  • Asia: 3–7 days
  • North America / Oceania: 5–10 days
  • Europe: 5–14 days

Delivery times may vary depending on the destination country or region.

Customs Duties & Import Taxes

For international orders, customs duties, import taxes, and clearance fees may be charged upon delivery.

These charges are the responsibility of the customer.

Please note that we are unable to estimate these fees in advance, as they are determined by the customs authorities of each country.

Shipping Delays

Delays may occur due to the following reasons:

  • Weather conditions
  • Customs clearance procedures
  • Carrier-related issues
  • Peak seasons (e.g., holiday periods)

We are not responsible for delays caused by these factors.

Shipping Address

Please ensure that your shipping address is accurate and complete when placing your order.

If delivery fails due to an incorrect or incomplete address, reshipping fees may be charged to the customer.

Lost or Damaged Shipments

We will work with the shipping carrier to resolve any delivery issues after shipment.

However, please note that we may not be able to guarantee compensation for loss or delays caused by the carrier.

Contact

If you have any questions regarding shipping, please contact us via our inquiry form.