Refund policy

Thank you for shopping with us.
To ensure a safe and pleasant shopping experience, we have established the following refund policy.

Return & Exchange Period

Returns or exchanges are accepted only if you contact us within 7 days of receiving your order.
If you wish to request a return, please make sure to contact us in advance عبر our inquiry form.

Defective Items / Incorrect Orders

We will cover the return or exchange shipping costs in the following cases:

• The item is defective
• You received the wrong item
• The item was damaged during shipping

Please contact us within 7 days of delivery.

Returns Due to Customer Preference

As a general rule, we do not accept returns due to customer preference.

However, we may accept returns for unused items only, and only if approved by us in advance.
In such cases, return shipping costs will be the customer’s responsibility.

Refunds

Once we receive and inspect the returned item, refunds will be processed within 5–10 business days.

Refunds will generally be issued using the same payment method used for the original purchase.

Please note that depending on your bank or credit card company, it may take several additional days for the refund to appear.

About Wooden Products

Due to the nature of wood, each product may vary in grain, knots, color, and weight.
These are natural characteristics and are not considered defects.

International Shipping

For international orders, we do not accept returns or refunds for the following reasons:

• Customs duties or import taxes
• Shipping delays
• Inability to receive the item due to import regulations in your country

Return Address

If you wish to return an item, please contact us in advance via our inquiry form.